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Write the  different aspects which are related to the working of the project which is related to the Fifa world cup project.

Voice of the Customer (VOC)

The concept of the project management can be implemented within the working of any project management process. The main focus which is related to the management process is the control over the overall working of the project and the section which is related to the aspect of delivering a project which proper standard involved into the working. It can be stated here that the lean project management can be a part of the project management schedule. The main concept which can be related to the concept of the lean project management is delivering the customer with a project which directly meets the expectation of the customer so that they can easily indulge into the concept (Silvius & Schipper, 2014). The project which is focused in the report is related to the Fifa World Cup. The event can be considered to be an event which is international and focus on the aspect of delivering standard of operation which is related to the concept. The project can be stated as a complex project which should be requiring maximum amount of dedication relating to the involvement (Silvius & Schipper, 2014). It can be stated here that due to the project being an international project, the expectation of the project is very much high and it can be stated that reaching the satisfaction level of the customer it is a major job in hand.

The main focus point of the project is to take into consideration different aspects which are related to the working of the project which is related to the Fifa world cup project. In this project as stated there are different movable parts which are majorly taken into consideration in the report. In these type of high level project it should be taken into consideration that there are no risk factor involved into the working of the project. It can be stated here that if there are involvement of any type of risk factor it can directly impact the sector of the working of the project and can also impact the overall success factor of the project.

The main concept which can be related to the aspect of the voice of the customer is related to gathering of the overall requirement of the project relating to the need of the customer. It can be stated here that in this sector there are different types of needs which can be included into the working and providing appropriate working which is related to the aspect. One of the important factor which is related to the concept is the quality of the service which is given to the customer. The main concept which is related to the aspect is getting the overall idea of the requirement of the customer (Mody et al., 2017). This gathering of the data can be considered to be very much important in the sector of planning of the project and deciding how to move on with the actual implementation of the project. The customer in these type of project can be considered as one of the most primary factor of emphasis due to the factor if the satisfaction level of the customer is not meet the project can be considered as a failure (Gaudenzi & Christopher, 2016). On the other hand apart from the gathering of the requirement which is related to the customer the process also takes into consideration the different risk factors which can be involved into the working of the project. The risk factor aspect within the working of the project can be considered to be very much vital and it should be taken into consideration that in the sector of the requirement gathering the risk factor mitigation can be stated to be very much crucial in the overall working of the project.

Critical to Customer Requirement (CCR)

One of the techniques which can be used in the sector of the gathering of the requirement can be the voice of customer technique. The data is mainly taken into consideration by the project manager and higher official of the project. The focus is to deliver to project which is very much compactable and the customer can easily indulge themselves into the project. The data which is obtained from the process can be very much beneficial in the sector of the implementation of the details of the working and how the project implementation would be stated. In order to get the overall requirement it can be stated that there can be different process which can be involved into the concept. The most implemented process in the sector are stated below:

  • Data which is obtained from the survey.
  • Interview of the high official so that they can stated what the actual requirement of the customer is.
  • The log of complaint which is related to the problem in the different product which is faced.
  • Observation can be stated as a major sector of the requirement gathering due to the factor that there are different sectors of observation which can be taken into consideration at a single instance of time.
  • Customer prediction relating to the need and the communication in the aspect.

It can be stated here that due to the factor that the project which is taken into consideration is an international event there are some factor which are very much vital in the sector of the implementation of the project. It can be stated that the data should be very much important in the sector of the operation.

The sector which is related to the critical to customer requirement can be directly be involved in the sector of the standardization which is related to the delivering of the different functionality of the project. It can be stated here that in the sector of the working of the project there can be different moveable part which is related to the concept and each of the moving part can be stated to be having a specific role to play (Silvius & Schipper, 2014). The goal of each of the moving part in the context can be related to the delivering of a standard operation which is related to the project. In most of the cases it may be seen that the moving parts are directly inter related with each other and the working of the project is also linked with each of the part. It can be stated that in the sector of the working, there are different stakeholders who are involved into the concept. The stakeholders in this context can be stated to be playing a very important role in the sector of the working of the project and delivering of the project with the desired standard of result associated with the concept. The need of the stakeholders can be stated to very much important in the sector due to the factor that they are directly linked with the working of the project and moving the project towards the desired level of success. In these type of project it can be stated that there are different variety of stakeholders which major include into the internal working of the organisation and are involved in the successful implementation of the project (Mody et al., 2017). One of the role which is related to the stakeholders are in the sector of gathering of the initial requirement of the customer. The satisfaction level of the customer can be directly linked with the level of satisfaction which is reached from the end of the customer.

Critical to Quality Parameters (CTQ)

The critical to quality can be considered as a factor which is related to the quality of service which is given to the customer. In most of the cases the customers in recent times need quality of service associated within the concept. There are mainly two factors which is involved into the concept of the working which is the different parameters which is involved into the project end product which is related to the different parameters. The two parameters which are stated can be stated to be very much crucial in the working of the project. On the other hand it can be stated that the implementation of the six sigma can be very much crucial in the sector of the assurance of the quality of the parameter. The following table directly explains the sector of working which is related to the quality of the service which is given to the customer.

Type

Quality

Definition

This can be stated as a parameter which is related to the achievement of the standard of the service and meet the expectation and the demand of the customer.

Concept which is related to the implementation

The direct need of the customer

Quality of the service

Durability of the service which is given to the customer

Service of the customer

Focus on quality: The quality of the service which is given to the customer should be one of the important factor which is related to the working of the project. It can be stated here that there are different quality aspects which should be taken into consideration taking the aspect of the need of the customers.

Think Continuous improvement: The sector of continuous improvement can be related to the concept of the generation of earns of improvement in the sector of the need of the customer. In most of the cases it should be taken into consideration that continuous improvement should be implemented within the working of the project.

Executive commitment: The dedication to the standard of the working should be done in a manner which would be directly involving sectors of involvement towards the service which is given to the customer.

Best practice

Processes

Elaboration

PMBOK

It can be stated that in the sector of the working of the project which is related to the Fifa world cup, the PMBOK can be stated to be very much crucial in the sector of reaching to the desired level of success which is related to the working of the project.

The main advantage which can be stated to the implementation of the lean project management is that the working of the project is broken down into various sections. The breaking of the task can be very much beneficial due to the factor each of the task can be completed properly with the involvement of different sections which majorly impact the overall working of the project. The breaking of the task can be done in a manner which directly helps in the aspect of sequencing and helps the project manager to get into the depth of each of the task.

PRINCE2

In the concept of the implementation of the PRINCE2 it can be stated that the quality of service which would be obtained from the concept is very much high and on the other hand the satisfaction level of the customers are in the higher range. The aspect which can be related to the concept is the CTQ tree which can be very much beneficial in the sector the implementation of the technique.

In most of the cases it can be stated that the CTQ tree directly alters the overall functionality of the project and maintains the direct value which is related to the creation of the standard which is related to the working of the project. In the implementation of the CTQ it can be stated there are few steps which are involved into the concept which are stated below:

Step 1: Identification of the need of the customer.

In this cases it can be stated that the actual requirement of the customer is taken into consideration. In this phase it can be stated that it directs the actual functionality method which would be implemented in the working of the project so that the project would be directly including the success factor.

Step 2: Identification of the drivers.

It can be stated that in complex project there are many drivers which actually play a very vital role in the sector of the implementation of the project (Uhl & Gollenia, 2016). These drivers can be directly be implemented within the working of the project. If the driver identification are done proper and the implementation and the formation of the drivers are done properly it can be stated that the project would be reaching the desired level of success without any form of issue involved into the concept.

OPM

In a project which is related to the Fifa world cup which directly involve different types of functionality it can be stated that implementation of the lean project management can be very much advantageous (Coleman, 2015).

Requirement relating to the management of the identified sectors

The manipulation of the different sectors which is related to the drivers and the need of the customers should be manipulated to the fashion in the sector so that the need can be identified and adjusted according to the requirement of the project. In most of the cases the manipulation of these type of project is done from the end of the project manager and other official who have a core knowledge which is related to the working of the project. The functionality approach which can be related ot the concept can be very much essential in the sector of the identification of the success factor which is related to reaching the goal of the project.

AGILE

The agile can be stated as another the utilisation of the resources can be very much beneficial in the sector of the reduction of the overall budget of the project.

After the initiation of the process which is related to the identification of the need of the customer the implementation phase starts its execution. There are different factors which are related to the concept which directly result in the method which would be implemented within the concept so that there are no errors in the sector of the implementation of the project. There are basically two techniques which can be implemented in the aspect which direct control the aspect of the involvement of the success factor of the project.

LEAN SIX SIGAM

The main focus on the aspect of the lean six sigma is directly related to the customer (Uhl & Gollenia, 2016). The detailing of the service which is given to the customer can be considered to be very much important in this project management scenario which is related to the Fifa world cup.

Focus on the value: The process does not only take into consideration the value of the customer but also takes into consideration the aspect of the value of service which is provided to the customer. The main factor which is taken into consideration is the reaching to the satisfaction level of the customer.

Agility: The concept of the agility is directly related to the aspect of the involvement of the communication which is provided from the end of the customer from the end of the service provider (Silvius & Schipper, 2014). The communication aspect can be stated to be very much important in the sector which would be directly benefiting the overall success factor of the project.

Visibility: This concept mainly involve the aspect of the creation of the risk matrix which is related to the project (Aranda et al., 2014). The risk matrix gives a clear idea of the different risk factors which can be included into the working of the project and the mitigation aspects which should be implemented within the working of the project so that there they do not impact the internal as well as external working of the organisation.

  • Relatively more base of the customer due to the high end interaction with the customers.
  • Retailer and distributor are directly linked in the concept of the service which would be provided to the customers.
  • Few of the requirement gathering technique in the concept are stated below:
  1. Market survey
  2. Interview
  3. Feedback provided from the customers
  4. Focus group
  5. Direct interview
  • Decreased level of customer
  • Business relation is made more direct without the involvement of more customers
  • Methods are directly related to the customer
  • Representative of the customer are increased.

Conclusion

The report main focus was to provide a brief discussion of the sector of the implementation of the lean project management into the working of the Fifa world cup. It can be started here that due to the complexity of the project the customer satisfaction level reaching is quite a difficult job which directly involve professional working into the project. The different methodology which can be implemented within the working of the project are briefly explained in the report with a focus on the aspect of the delivery of the service to the customers. The main factor which should be taken into consideration is that there should not be any type of risk factor included into the working of the project. If there are any type of risk factor involved into the concept it can be directly affecting the success factor of the project.

References

Aranda-Jan, C. B., Mohutsiwa-Dibe, N., & Loukanova, S. (2014). Systematic review on what works, what does not work and why of implementation of mobile health (mHealth) projects in Africa. BMC public health, 14(1), 188.

Cao, D., Li, H., Wang, G., & Huang, T. (2017). Identifying and contextualising the motivations for BIM implementation in construction projects: An empirical study in China. International journal of project management, 35(4), 658-669.

Conforto, E. C., Salum, F., Amaral, D. C., da Silva, S. L., & de Almeida, L. F. M. (2014). Can agile project management be adopted by industries other than software development?. Project Management Journal, 45(3), 21-34.

Emblemsvåg, J. (2014). Lean project planning: Using lean principles in project planning. International Journal of Construction Project Management (Accepted for publication).

Garza-Reyes, J. A. (2015). Lean and green–a systematic review of the state of the art literature. Journal of Cleaner Production, 102, 18-29.

Gaudenzi, B., & Christopher, M. (2016). Achieving supply chain ‘Leagility’through a project management orientation. International Journal of Logistics Research and Applications, 19(1), 3-18.

Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education India.

Luthra, S., Garg, D., & Haleem, A. (2014). Green supply chain management: Implementation and performance–a literature review and some issues. Journal of Advances in Management Research, 11(1), 20-46.

Mody, L., Greene, M. T., Meddings, J., Krein, S. L., McNamara, S. E., Trautner, B. W., ... & Rolle, A. J. (2017). A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. JAMA internal medicine, 177(8), 1154-1162.

Mody, L., Greene, M. T., Meddings, J., Krein, S. L., McNamara, S. E., Trautner, B. W., ... & Rolle, A. J. (2017). A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. JAMA internal medicine, 177(8), 1154-1162.

Portny, S. E. (2017). Project management for dummies. John Wiley & Sons.

Ram, J., Wu, M. L., & Tagg, R. (2014). Competitive advantage from ERP projects: Examining the role of key implementation drivers. International Journal of Project Management, 32(4), 663-675.

Rittinghouse, J. W., & Ransome, J. F. (2016). Cloud computing: implementation, management, and security. CRC press.

Sertyesilisik, B. (2014). Lean and agile construction project management: As a way of reducing environmental footprint of the construction industry. In Optimization and Control Methods in Industrial Engineering and Construction (pp. 179-196). Springer, Dordrecht.

Silvius, A. J., & Schipper, R. P. (2014). Sustainability in project management: A literature review and impact analysis. Social Business, 4(1), 63-96.

Tommelein, I. D. (2015). Journey toward lean construction: Pursuing a paradigm shift in the AEC industry. Journal of Construction Engineering and Management, 141(6), 04015005.

Turner, R., & Ledwith, A. (2018). Project Management in Small to Medium?Sized Enterprises: Fitting the Practices to the Needs of the Firm to Deliver Benefit. Journal of Small Business Management, 56(3), 475-493.

Uhl, A., & Gollenia, L. A. (Eds.). (2016). Business transformation management methodology. Routledge.

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