An analysis of the Interview Findings
Discuss about the Food and Beverage Management for Hospitality Industry.
The major aim of this essay is to enhance skills in the application of the relevant hospitality concepts to the real world business situation. This is quite importance because it will ultimately help in comprehending the importance that is associated with both financial management as well as the cost control prices as it happens in the hospitality industry (Davis et al, 2018). This essay is based on the interview that was conducted with a Food and Beverage Manager in one of the prestigious hotels.
The interview questions were developed in consideration of various factors such as the type of hospitality enterprise managed by the interviewee, the manner in which the interviewee manages the Front and back of house operations of the hotel, and the financial control methods used by the interviewee to make the daily business operations of the organization to become successful. An investigation report that highlights the findings that emanated from the responses that were gathered in the interview has been presented here. The report is thus an evaluation of the effectiveness of the cost control as well the financial management of the food and beverage outlet or hotel in the manner that it conducts its daily activities.
Based on the interview conducted, it was ascertained that the success of the outlet has been majorly based on its ability to employ well qualified and trained employees who are affectively managed. This is achieved through ensuring that each employee is assigned duties which he or she is best qualified in (Wood, 2018). The interviewee stressed that he ensures that he carries out a job analysis through four major basic steps namely: the development of a task list, making a decision on how the tasks can ultimately be separated into smaller activities, thinking regarding the performance standards, and finally writing a job description which indicates the most vital tasks which are part of a specific job position.
The manager highly considered the performance standards because not only did they help in the specification of the required quantity and quality of the outputs required but also because they helped in the measurement of the tasks. To ensure that that the correct procedures were followed, the manager thus ensured that there was inspection of the food and beverage outlet before it was opened. This was quite essential since it helped in ensuring the availability of adequate supplies for the outlet (Olusegun, Abdulraheem & Nassir, 2018). Before the recruitment of the employees in the food and beverage outlet, the manager in conjunction with the top management ensured that a job description was in place and effectively stipulated the relevant personal skills and qualifications that were necessary for employees to successful execute the tasks (Tomczak, Reinecke & Kuss, 2018). It was also found out that the manager was also tasked with the responsibility of regularly reviewing the job descriptions with an aim of helping them both plan and evaluate the professional training and development programs in the outlet.
An Evaluation of the Findings and the effectiveness in the Management of the Food service operations
To ensure the success of the food and beverage outlet, the manager asserted he normally used some basic procedures in order to develop task lists and among others included asking both experienced employees and supervisors in the hotel how they do their normal shifts right from the start to the end (Mena et al, 2018). To ensure perfection, the manager asserted that he reviewed prevailing written information regarding various job positions in the outlet as well as the relevant training materials that are used in the teaching of new employees. In addition to that, the manager also observed the managers who were working under him with a view of ascertaining what they truly did in comparison to what they said they did (Camilleri, 2018).
The manager of the food and beverage outlet asserted that in order to ensure that all the tasks in the outlet were effectively executed, then there was need for him to ensure that the tasks were broken down. The major advantages that emanated from having a breakdown of all the tasks in the outlet were that it ensured that the correct method of executing such tasks was embraced thus ensuring that all the relevant standards were actually met (Starks & Carroll, 2018). In addition to that, subdivision of the tasks was quite important because it ensures that the trainees in the outlet benefited from the copies of the breakdown of the tasks that have given to them since they can also be reviewed whenever needed. That apart, any trainees in the outlet can also effectively practice each of the steps and then ultimately make a comparison of what they did in the various steps of the tasks (Moreo, Green & O'Halloran, 2018).
As the manager of the food and beverage outlet, the manager ensured the development of the various tasks in the firm through watching the experienced staff employee execute the task, record the steps or activity in sequence, asking staff members to review the information in order to confirm whether it is accurate, and ensuring that the information was shared with the other experienced staff members as well as their supervisors. After that, the manager made the relevant modifications or adjustments that are at par with each and everyone (Lashley, 2018). The manager will then ensure that there is a review of worksheet with both the employee as well as the supervisor and confirm the final breakdown of the task through observing of experienced individuals carrying out the task using the procedures which have been identified.
In order to ensure that the organization achieves its set objectives, the manager ensures that the employees are effectively trained. The best training that the manager insisted on is the one that is performance based. This was attributed to the fact that not only was it organized but it was also delivered in a correct manner that ensured the employees performed all of the duties in the task list (Laska et al, 2018). In addition to that, performance based training implied that the training of the employees highly emphasized on what was supposed to be known by the employees, what they were capable of doing and also ensure that they performed on the levels of standards, quality, and quantity that was expected.
In order to ensure that all the operations in the food and beverage outlet were effectively executed, the manager ensured that there was positive identification of all the tasks and that there was determination of the skills and knowledge that were required in doing each task. Moreover, the manager also ensured that the relevant training was provided in order to develop the relevant skills and knowledge in performing the tasks. In order to ascertain whether the training was successful, an evaluation process was normally conducted (Weerakit & Beeton, 2018). The manager asserted that there were numerous benefits that emanated as a result of training and these include among others enhanced job performances, reduction of the operational costs, satisfaction of customers, reduction of work stress, enhanced advancement opportunities, fewer operating problems, and higher work quality (Leung, Wen & Jiang, 2018). That apart, the manager also embraced coaching to ensure that the managers who worked under him did the correct thing and embraced effective problem solving mechanisms.
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