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Interpersonal Aspects Of Communication

Discuss about the Interpersonal Aspects Of Communication.

Effective communication is one of the most essential requirements of the various organizations and is required to convey the relevant as well as the important information to the different people related to the organization (Kurtz, Draper and Silverman 2016). Thus, it has become important for the different organizations to take the help of diverse methods of communication which are suitable to their organization (Conrad and Newberry 2012). Furthermore, the process of communication also gains importance as it helps the organization to convey information about the objectives and also the goals set by the organization to the employees so that they can be achieved in the most effective manner (Kurtz, Draper and Silverman 2016). This report will discuss about the interpersonal aspects of the process of communication particular in through the lens of the concept of persuasion.

“Interpersonal aspects of communication” can be defined as the process by means of which the various individuals communicate with each other through the help of verbal as well as non-verbal messages (Bylund, Peterson and Cameron 2012). This particular method of communication can also be seen as a form of “face-to-face communication” wherein the people exchange their message or the relevant information (Bylund, Peterson and Cameron 2012). It is significant to note that this particular process can be a two way communication process or a one way communication process. Many scholars are of the opinion that this is not only one of the easiest forms of communication but also the most commonly used ones by the various organizations of the present times (Koponen, Pyörälä and Isotalus 2012). The major benefit of this particular style of communication and also the reason why the majority of the organizations take the help of this particular process of communication is due to the fact that this particular process of communication as because it is conducted “face-to-face” enables the communicator to understand whether the message which is being delivered by him or her is being understood by the person to whom the message us being delivered (Koponen, Pyörälä and Isotalus 2012). Moreover, in this particular system of communication the speaker can also take the help of the feedback to understand the extent to which the message delivered has been understood (Bylund, Peterson and Cameron 2012).

A person in order to develop effective interpersonal communication requires the combination of a number of skills which are important for the process (Zarei and Shojayizade 2012). However, in the present times it is seen that the skill of persuasion has gained a considerable amount of significance in the recent times (Zarei and Shojayizade 2012). The art of persuasion refers to the skill or the quality by means of which a person is being able to persuade or get the other people to agree to the thing which he or she wants the other person to agree to (Petrovici and Dobrescu 2014). Therefore, it is seen that the concept of persuasion has gained a considerable amount of significance in the present times in the context of the business world (Arnold and Boggs 2015). The skill of persuasion is required in almost all the kinds of communication which takes place within the framework of the various organizations in the present times (Arnold and Boggs 2015). For example, if within the framework of a particular organization a manager wants to implement a change which is to effects the employees in a significant manner. It is significant to note that in this particular context the skill of persuasion will become very important for the manager as he or she will have to persuade the employees to support the change which is being implemented and also to take it in a positive manner.  

Interpersonal Persuasion

The skill of persuasion forms an important attribute of the character or the personality of an effective leader (Arnold and Boggs 2015). It is seen that the various organizations are increasingly taking the help of effective leaders in order to help the organization to enhance the performance level of the employees who are related to them. Many scholars are the opinion that the skill of persuasion is one of the key requirements of the character traits of effective leaders (Knapp, Vangelisti and Caughlin 2014). Therefore, it can be said that the quality of persuasion is likely to help the leader to persuade the employees who are related to the organization to do the kind of tasks which they were initially hesitant to do. Thus, it can be said that the skill of persuasion is one of the most important ones for the various managers as well as the leaders whose major area of focus is on the enhancement of not only the individual performance of the individuals who are related to the organization but at the same time to enhance the overall performance of the organization as well (Knapp, Vangelisti and Caughlin 2014).  

The concept of influence, along with the concept of persuasion forms the two major components of the process of interpersonal communication. The concept of influence helps the individuals to get the other people to do the kind of things which they want the other people to do for them (Zarei and Shojayizade 2012). Therefore, in the present times it is seen that the various managers as well as the leaders are required to posses this particular skills so that they can affectively influence the other individuals in the most effective manner so that they can achieve the objectives which have been set out by them. Furthermore, the concept of influence as well as persuasion helps the individuals or the managers to get the other individuals to do the things which would not have been possible had any other approach been taken for the achievement of the same purpose. Therefore, it becomes very important for the managers as well as the leaders to effective choose when to use the concepts of persuasion and influence during the process of the communication (Zarei and Shojayizade 2012). Moreover, the use of these two concepts are very important during the process of communicating information as by the use of these two skills the person conveying the message is not only being able to deliver the message in the most effective manner but also he or she is being able to avoid the harshness or the other negative effects of the message which is being delivered to them. Furthermore, if the message is being delivered using the concepts of influence or persuasion then the individual delivering the message is also being able to convince the people to whom the message is being delivered to do the things which the message says them to do even if they do not want to do them (Conrad and Newberry 2012).

Interpersonal Persuasion and Influence

The concept of interpersonal communication is being used by the various organizations in the present times for the process of conveying the relevant information to the concerned individuals. Many scholars are of the opinion that the use of the concepts of persuasion is being used by the various managers as well as the leaders of the present times to effectively lead the various entities of the organization in the most effective manner so that the organization is being able to further enhance not only its performance but also its profitability as well (Zarei and Shojayizade 2012). Furthermore, the face-to-face approach which this particular style of communication uses provides several kinds of benefits to the organization. Moreover, the process of feedback which forms an important part of this process ensures that the message which is being delivered to the receivers is properly understood by the person concerned.

Conclusion

To conclude, the concept of interpersonal communication has gained a considerable amount of significance within the framework of the contemporary business world. Therefore, the various organizations are increasingly taking the help of this particular process of communication style to ensure that the information intended by them is being delivered in the most effective manner. Furthermore, there are various benefits associated with this particular process of communication, namely the “face-to-face” style of communication and the possibility of receiving feedback which the use of this particular style of communication provides to the individual or the person who takes the help of this particular style of communication for the purpose of delivering the desired information. Moreover, the effectiveness of the message or the information which is being delivered to the individuals can also be enhanced through the use of the concepts of influence and persuasion

References

Arnold, E.C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences.

Bylund, C.L., Peterson, E.B. and Cameron, K.A., 2012. A practitioner's guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counseling, 87(3), pp.261-267.

Conrad, D. and Newberry, R., 2012. Identification and instruction of important business communication skills for graduate business education. Journal of Education for Business, 87(2), pp.112-120.

DuBrin, A.J., 2014. Human relations: Interpersonal job-oriented skills. Pearson Higher Ed.

Erozkan, A., 2013. The Effect of Communication Skills and Interpersonal Problem Solving Skills on Social Self-Efficacy. Educational Sciences: Theory and Practice, 13(2), pp.739-745.

Hargie, O., 2016. Skilled interpersonal communication: Research, theory and practice. Routledge.

Knapp, M.L., Vangelisti, A.L. and Caughlin, J.P., 2014. Interpersonal communication and human relationships. Pearson Higher Ed.

Koponen, J., Pyörälä, E. and Isotalus, P., 2012. Comparing three experiential learning methods and their effect on medical students’ attitudes to learning communication skills. Medical Teacher, 34(3), pp.e198-e207.

Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in medicine. CRC press.

Petrovici, A. and Dobrescu, T., 2014. The role of emotional intelligence in building interpersonal communication skills. Procedia-Social and Behavioral Sciences, 116, pp.1405-1410.

Zarei, F. and Shojayizade, D., 2012. The effect of educational intervention based on BASNEF model to improve interpersonal communication skills of nurses. Alborz University Medical Journal, 1(3), pp.173-178.

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