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STRM046 Managing Operations And The Supply Chain

tag 0 Download 16 Pages / 3,911 Words tag 16-07-2021


You are required to conduct a review of the literature in the subject area of Quality Management.  Specifically, how the purpose of quality management systems is to represent and deliver the expectations of customers within business processes.

You are also required to use the ITO framework to describe two operational processes of a specific company and then identify shortcomings in one of the processes and propose solutions for the shortcomings identified. This should take the form of the improvement changes you would like to make. Finally, you have to discuss the challenges to implement the recommended improvement changes.

Assessment Breakdown

1. Establish the scenario for the assignment by selecting an organisation of any sector to focus your report on. Describe  

a)Which organisation is it?

b)What are the main products and/or services provided by the organisation?

c)Who are the main customers?

2. Describe two operational processes that are needed to deliver those products and services to the customers.  Use the ITO framework to map each of the two processes. The framework requires you to identify

  • Input Resources
  • Transforming activities
  • Output products/services

3. Prepare a review of the literature on the subject of Quality Management as a reflection of customer expectations. Discuss the authors, their views on the subject and their frameworks describing the concepts, applications and benefits available to business in general and appropriate for an organisation similar to the type you have chosen. Consider at least 8 journal articles no older than 10 years.

4. For your chosen organisation, identify potential quality problems (quality gaps that might exist between customer expectations and perceptions) in the operational delivery/design of the processes you have described in item 2 above. Propose improvements to resolve the problems identified and discuss the issue: “What could be the challenges faced by the company to implementation the suggested improvements?”

Your assignment must be word processed and presented in a report format with simple sub-headings. The word count should be 3000 words±10% (tables, diagrams and appendices are excluded from the count).  

The Assignment report should have a Front Sheet showing your name, your student number, the module name, the module number, the assignment title, the module tutor's name, the date and the word count.  

All assignments will be submitted, graded and fed-back electronically via TURNITIN. Several submissions will be permitted before the hand-in date in order to enable you to refine the content in your report.

If you click on the “Submit Your Work” button on the Module NILE site you will find an explanation of the Submission and Grading Electronically process there.

Feedback on assignments in general will be provided to the whole group when marked assignments are returned. Feedback on assignments for each individual will be provided electronically via TURNITIN.  

A student may obtain an individual appointment to discuss feedback with the tutor.

The quality of your presentation and academic referencing is very important. Please, use the Harvard Referencing System.

Within your assignment your tutor will be looking for content that addresses the key elements of the assignment brief.

Try not to overcomplicate your answers by choosing a company that you know little about. Keep to simple processes that you know well.

Look at the Check list at the end of this brief. It shows the subheadings to use and offers a guide as to how the marks will be distributed.

Use the percentages as a guide to how to distribute your word count.

Academic Practice

This is an individual assignment. The University of Northampton policy will apply in all cases of copying, plagiarism or any other methods by which students have obtained (or attempted to obtain) an unfair advantage.

Support and guidance on assessments and academic integrity can be found from the following resources

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Total 16 pages

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