Organizations, Cross-Cultural Communication, Negotiation Techniques, Policies, And Essay.

OzHarvest

A perishable food rescue organization

large hospitality sectors, NGOs, Child orphanages managed by the government

Social Media platforms, YouTube, Mass targeting posters (OzHarvest | Australia’s leading food rescue organization. OzHarvest. 2022)

Marriot Hotels

Hospitality Industry

Transport agencies, Governmental agencies like Airlines, Popular Banks (Hotels & Resorts | Book your Hotel directly with Marriott Bonvoy. ram-test5.ose-dev39-vxbyr.cloud.marriott.com. 2022)

Facebook, Instagram, Twitter

ANZ Bank

Banking industry       

Corporate Companies, Government Organizations, Marketing organizations (ANZ Personal – Bank accounts, home loans, credit cards & more. ANZ. 2022)

Facebook, Twitter, LinkedIn       

What is cross-cultural communication?

Cross-cultural communication involves the flow of knowledge and ideas between people from different cultural backgrounds or religions.

List two (2) principles of cross-cultural communication.

Two principles of cross-cultural communication involve:

·         Ensure speaking slowly keeping the aspects simple

·         Listen actively and avoid slang languages (Lifintsev, & Wellbrock, 2019)

Why is cross-cultural communication important?

Diversity is a very common aspect in a large number of global companies. Thus, cross-cultural communication is essential to ensure an effective flow of knowledge among the diverse range of employees.

List three (3) barriers to cross-cultural communication.

Three barriers to cross-cultural communication involve:

·         Psychological barriers

·         Linguistic barriers

·         The difference in personal values

Define negotiation.

Negotiation can be defined as a strategic discussion between two or more people to resolve a significant issue. Negotiation aims to develop a solution that is accepted by the parties in the communication without affecting the interests of any side.

Define mediation.

Mediation is a significant approach by a third party who acts impartially to help in developing a strategic solution for an issue. The interactive process of mediation is significantly involved in the negotiation of matters or resolution of conflicts (Ay, Keskin, & Akilli, 2019).

Why is conflict resolution important in the workplace?

Conflict resolution is very important in the workplace as these conflicts can affect the mental health of the people involved. The negative impact on the mental health of the employee can affect the performance of the organization. Resolution of conflicts can help to enhance performance and motivation effectively.

Why is it important to de-escalate incidents in the workplace?

De-escalation of incidents at the workplace is crucial as it helps to enhance the experience and engagement of the employees during certain incidents that are tense or may raise significant conflicting situations.

Research, select and briefly outline four (4) techniques for negotiation, mediation, conflict resolution, and incident de-escalation.

Technique

Outline (technique)

Ensure draft agreement

This technique is significant to provide information at both ends regarding the points of agreement and ensures the high significance of negotiated points.

Reasoning and Impartiality

The mediator must ensure effective reasons for their words and also act impartially such that the interests of both sides are not affected.

Effective clarification of an issue

It is very important the identification the issue that led to the conflicting situation. This will help to develop a strategic resolution for the scenario.

Ensure maintaining effective tone and body-language

This will ensure that the employee in concern feels positive vibes regarding the aspects of de-escalation and feels free to provide significant pieces of information that are crucial.

What is an inclusive meeting?

Inclusive meetings are mainly those discussions where every employee gets an equal opportunity to represent their views regarding a certain aspect. The inclusive meetings enable the team leaders to get a specific range of ideas that are innovative and can enhance the process of decision-making while resolving a critical problem.

What is a structured meeting?

Structured meetings can be explained as workshops that tend to provide a significant environment that is designed to generate information that is of higher quality in a specific frame of time. These meetings involve the use of visual representations by a group of experts such that effective quality decisions can be developed for attaining the objectives of the meeting (Gonzaga et al. 2020).

Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings.

Procedure

Outline (procedure)

Brainstorm meetings

These meetings mainly involve the significant development of ideas that are innovative and can be used to resolve a significant problem or issue in an organization. These meetings are inclusive and require input from most members present in the meeting.

Planning meeting

These meetings are structured and provide the details of a significant plan for the employees. These are structured meetings and help to provide a detailed range of information to the members regarding their activities for implementation of the plan.

Problem-solving meetings

These structured meetings are aimed to resolve significant problems that are related to the workplace. The main objectives of these meetings are to analyze a significant solution for the problem by making effective decisions.

Meeting procedures

The meeting procedures define the type of meeting that is being arranged for the employees. The various procedure of the meeting selected involved the aspects of negotiating and presenting that should be addressed during the meeting. It also provides significant guidance regarding the leading activities and participating actions during the meeting.

Communication policy

This policy involves the aspects of negotiating and presenting that help to convey the pieces of information. It also involves the development of an attractive presentation to enhance the level of understanding. It also includes significant aspects regarding the confidentiality of the information shared (Manzoni, 2019).

Information management policy

The policy of information management includes the significant presentations that are responsible for developing the basic aspects of a meeting. It also involves the aspects of confidentiality that are related to the pieces of information shared during the meetings. Effective management of information is crucial and helps in increasing the effectiveness of the meetings.

Marketing policy

This policy mainly involves the aspects of presenting and negotiating the various marketing activities that are important for the company. It also involves effective development of presentation for delivery of ideas regarding the aspects of the marketing plan and involves effective maintaining of confidentiality. 

Explain how the communication tone, structure, and style may impact others.

(40-80 words)

The structure, tone, and style of communication are very important while the aspects of meetings or negotiations. This is mainly due to the fact that the tome of communication tends to have a direct impact on the behavior of the parties involved in communication (Iaconelli, & Anderman, 2021). Similarly, the structure and style of presenting the aspects of communication also have a significant impact and can affect the results if not managed effectively.

Examples

Communication…

Example

Tone

Confident, Humorous, or Serious

Structure

Formal, Lateral, or Internal

Style

Aggressive, Assertive, or Passive