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Please carefully read through each question posed.  In your response, use terms and phrases you defined in your previous assessment.  Reflect on your learning and your own research.  Please aim to present 180 words for each response so as to fully demonstrate your knowledge in this area of study.  A minimum of 150 words for each response is required.

Where the word count is not met, your submission will be returned to you for re-working.

1.Effective communication is key to putting patients at ease in a dental environment.  At times, you will find barriers to communicating clearly.  Describe your understanding of four potential barriers when communicating with patients and three ways that you empathise with patients when communicating with them.  

2.How do you respond appropriately and effectively to patient enquiries?  Include in your response how you determine the purpose of an enquiry, and prioritise messages, make appointments as well as the importance of maintaining patient confidentiality.  

3.Your operator is planning to complete a full maxillary and full mandibular denture for a patient.  List the five dental appointments required and the items that will be needed from the dental laboratory for each visit.  Ideally, how long will it be between appointments for the laboratory to make these dentures?

4.Explain the importance of keeping an accurate appointment book.  How do you ensure appointments are suitably organised?  

5.A client has cancelled his dental appointment for the second time at short notice.   Detail the requirements of advising the practice and how you record this information.

6.Refer to your Australian Schedule of Dental Services and Glossary, and allocate the correct item number to the dental service listed below

FDI

Description

Item Number

42

MI Composite restoration

16

B class V GIC restoration

36

MODB Amalgam restoration

48

Surgical extraction no bone removed

25

Root Canal Obturation

46

Porcelain Fused to metal crown

26

Fissure seal

25

Removal of crown

34

Root planning and subgingival curettage per tooth

11

Indirect tooth Veneer

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/div>

 

Item Number

Description

711

121

111

311

415

071

533

615

643

943

 

Symbol

Description

F/F

/

UE

T/A

B/T

MO

I

P

RCF

-/P

 

MO

I

P

RCF

-/P

Barriers to Effective Communication in Dental Care

1.Various barriers may obstruct the path of effective communication among the patient and its dentist which involves cultural differences which may prevent either of the stakeholders to express completely. Another barrier may be speech or listening difficulty from any of the counterparts that may prevent proper communication. Differences in perceptions and viewpoints may also prevent easy communication. Another barrier may include various distraction or lack of attention and interests due to personal and financial crisis which may make the patient restless for which dentist fail to initiate a strong communication (Cole, 2014).

Dentists try to feel the pain of the patients and understand their problems so that they can provide empathy. Secondly they should try to maintain dignity of the patients and thereby be empathetic towards their wishes and demands. Moreover they should try to engage themselves in friendly conversation rather than being strictly professional so that patients feel that the dentists are empathetic towards them.

2.In order to respond appropriately and thereby respond effectively, the dentist should first establish an effective communication. The first step should include effective listening of the patient’s problem and noting where the patient is stressing on. Only after listening to the entire query of the patient, dentist should start solving the query in easy terms so that the patient does not get confused or is not able to understand anything. After proper communication gets initiated and flows accordingly, main concern of the patient is noted or even cross questions can be done by dentist to increase the clarity of the conversation. Appointments should be made after enquiring the patient’s wishes and noting them down, the dentist would accordingly provide the patient with the correct date, time and venue (Karp, 2014). Slips would be given later after noting names in appointment books. Otherwise if done vice versa, it may lead to arrival of more patients at a same time. One of the most important codes of professional conduct is maintain confidentiality of patients and every important step should be followed by him to maintain dignity and privacy of patients.

3.The entire process for making a new set of dentures usually requires 5 to 6 appointments until the main important product is received. Each of the five appointments will be fixed approximately around three weeks apart. In the first appointment, it is necessary to take impressions of the upper and the lower jaw, a special tray needs to be made up in accordance to the jaw so that it fits well. The second appointment mainly deals with the taking of secondary impression that is taken inside the special tray (Queen, 2016). This is done to make the secondary impression more accurate than the primary one. After that, it is sent to laboratory where the specialists can make wax rims according to them. The third appointment is necessary for the doctor to fit in the wax rims until he is happy with the height, shape and the way they fit inside the patient’s mouth. A silicone based material should be used by dentist to take a bite record of the patients. The dentist would take a shape or shade for new dentures. The fourth appointment will make the patient try the dentures that would be set in wax. With the wish of the patient, denture shape, size and colour can be changed accordingly. Dentures again travel back to laboratory. On the final appointment, final denture is given to patient who can be adjusted in the appointment (Levesque, Levine & Bedos, 2016).

4.Two important types of appointment should be maintained in a dentist clinic. The first would be the central appointment system which is necessary for the professional system of administrative work that included the answering of telephonic inquiries and their subsequent records about the appointments and also facilitates coordination of cancellations and changes. It also acts as a guide for getting patient’s records from files in advance of the day’s appointments (Welsh & Darby, 2014). On the other hand, the individual appointment book helps the dentist or specialist who knows the patient needs thereby workout mutually satisfactory appointments.

5.The dentistry staff should be very sophisticated and polite in his approach to the patient making him know about the resources that get wasted and also the precious time of the appointed doctors who can at that time serve a very needy patient who could not get appointment due to this patient. After properly making him know the losses, provide a last time warning in a soft tone telling it would not be possible for them to do it the third time by far the company’s policy (Imbery et al., 2016). Moreover, while fixing the appointment confirm about the dates. If the patient remains unsure of a day, one should totally skip the day and look for a fresh day with which the patient is confidant. This would lessen the chance of cancelling again. Special notes are made beside the patient name in the appointment book so that such patient can be easily remembered if certain unwanted situation arises again.

6.Refer to your Australian Schedule of Dental Services and Glossary, and allocate the correct item number to the dental service listed below

FDI

Description

Item Number

42

MI Composite restoration

535

16

B class V GIC restoration

553

36

MODB Amalgam restoration

511-515

48

Surgical extraction no bone removed

322

25

Root CanalObturation

417, 418

46

Porcelain Fused to metalcrown

673

26

Fissureseal

161

25

Removal of crown

655

34

Root planning and subgingival curettage pertooth

222

11

Indirect toothVeneer

583

Item Number

Description

711

Complete maxillary denture

121

Topical application of remineralisation and cariostatic agents

111

Removal of dental plaque and stain

311

Removal of tooth and parts of it

415

Complete chemo-mechanical preparation of root canal – one canal

071

Preparation of model from an impression

533

Adhesive restoration – three surfaces – posterior tooth – direct

615

Artificial crown constructed with metallic base.

643

On a retainer’s abutment tooth, artificial replacement of tooth is joined by indirect provision

943

The patient t is made to inhale sedative gas with oxygen while ongoing treatment

Symbol

Description

F/F

full maxillary denture over full mandibular denture

/

per

UE

Upper end

T/A

Toothbrush abbrasion

B/T

Baby tooth

MO

Messial occlusal

I

incisal

P

palatal

RCF

Root canal filling

-/P

Mandibular partial denture

Reference:

Cole, A. (2014, October). Oral Literacy Demand in the Dental Clinic. In 2014 AAP National Conference and Exhibition. American Academy of Pediatrics.

Imbery, T. A., Greenfield, K., Diaz, N., Janus, C., & Best, A. M. (2016). Quantifying appointments, treatment time, impressions, and diagnostic data of cases staffed by general dentists and prosthodontists in a dental school clinic. Journal of Dental Education, 80(10), 1219-1228.

Karp, J. (2014, October). A 10-Step Approach for Exceeding 95% Dental Office Appointment Attendance By Uninsured Children. In 2014 AAP National Conference and Exhibition. American Academy of Pediatrics.

Lévesque, M., Levine, A., & Bedos, C. (2016). Humanizing Oral Health Care through Continuing Education on Social Determinants of Health: Evaluative Case Study of a Canadian Private Dental Clinic. Journal of Health Care for the Poor and Underserved, 27(3), 971-992.

Queen, A. N. (2016). Evidence-based Dentistry and Its Role in Caring for Special Needs Patients. Dental clinics of North America, 60(3), 605-611.

Walsh, M., & Darby, M. L. (2014). Dental hygiene: theory and practice. Elsevier Health Sciences.

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[Accessed 21 February 2024].

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