Infrastructure Enhances Tourism Essay.

Management Operations

Discuss about the Infrastructure Enhances Tourism movement.

Hospitality is one of the sectors that is on an up word growth in many countries in the world. In every country, there must be some unique features that would attract tourists, these tourists may be domestic or foreigners. Therefore, people have taken this sector as crucial in developing economies or for income generating sources. The host country usually benefits from the tourism sector by reaping from taxes and other means. A part of helping in growing the GDP of a country, it also acts as a source of employment to many people thereby helping the government to boast of creating employment to the people (John, 2010). Concerning all goodies that the hospitality sector brings to the people, it is important that the management of hospitality institution or facility be one that surpasses the doubts and of utmost experience to the clients visiting the facility (Ritta, 2011). The success of any hospitality depends on the following key elements:

Hospitality facility should have a kind of management that excites the customer at all times. As a manager, one should ensure that teamwork spirit is built among all the employees. For instance, all the employees are required to work collaboratively through ensuring that each of them has a cordial relationship (Sambodia, 2015). The top management can only enhance this good relationship through encouraging every team member to work as a team so that customer satisfaction can ensure. Customers are always keen at everything that goes on within his or her environment. Obviously, if the employees behave friendly in the presence of the customer, he or she will feel much comfortable and may wish to come back more and more.

In hospitality, it is should be noted that this is a place where employees should be ready to do any job. There is no job that should specify for a particular group because customer satisfaction is quite important. Employees are thus discouraged from despising jobs, for instance, you can be called even to clean somewhere and you need not turn it down. In this case, an employee should have ‘a can- do attitude’ (Passo, 2012). There must be a solution to anything that makes the customer uncomfortable. Therefore, an employee must be ready to do everything possible to enable the customer to enjoy his or her stay in the hotel. In this case, such hospitality experience is unforgettable to the client and the hotel would tremendously prosper.  One important thing in hospitality is that the management and all the employees should be customer focused. For instance, they should be keen on the welfare of the customer because these people have paid their money in order to enjoy their stay in a hotel or restaurant. It is important to strive as hard as possible to ensure everything goes well to the customers, as they need it. The experience must be delivered to the customer else, the hotel risks its existence (James, 2013). In addition, whoever is operating in this sector, whether the manager or an employee of lower rank must be passionate on dealing with clients and give the best as far as serving the customers is concerned. Those who are responsible for handling the clients should be very good communicators who are able to communicate effectively and convincingly. Poor communicators are always boring and may hinder effective understanding of one another. We cannot forget to mention mastery of knowledge of the said industry. Right from the top management to the low ranked employees, there should be adequate skills possessed by each person about the hospitality industry (Kennedy, 2011). This will help in making sure that the clients fall in the right hands of people.

Aesthetics of the Built Environment

Having looked at the management side of creating an atmosphere that entices the customer in the hospitality sector, another important factor in doing the same to the customer in this sector is the aesthetics of the built environment. It is well known that the customers will not be happy visiting a facility that is poorly built and threatens the life and health. The built environment encompasses many things, for example, the physical structures, the kind of buildings, ventilations, among many others. This could be termed as one of the most important factors in the life of hospitality facility. Customers usually like appealing, stunning, and outstanding structures. The inside of the rooms should be well furnished and have the necessary features as per the standard of the facility so that the customers do not complain to have what ought to be there. The kind of lighting inside and outside the rooms should be that gives comfort to the employees and more so the customers (Sara, 2013). The room temperatures should be conditioned enough and the glare should be a good one that makes the customer comfortable. Customers need an environment that is away from noise and clean. The management should, therefore, ensure that the environment is quite safe from any disturbance such as noise, violence or any other thing that may interrupt the peace of the clients at any given time. For this reason, we always see big hotels and restaurants are situated in places that have been enjoying the peace and which are secure.

Another important factor that is always considered by tourists visiting big hotels and restaurants is the accessibility (Christopher, 2013). How accessible is the facility? This is important because some customers may wish to come from very far places and if the facility is not accessible, then may have a hard time making their way into such place. Roads, electricity, water etc. are some of the factors that attract the customers and motivate them to return to such facility. Lack of proper roads or muddy roads may make it impossible to move easily hence making the facility look isolated with few daring customers visiting and unless the season is favouring movement, they would easily have their way.

The behaviour of customers is a crucial part of the story that makes the hospitality prosper. Although, there is a say that the ‘customer is always right’, the behaviour that is exhibited by the customer can dictate the way he or she is handled within the hospitality facility. Good behaviours from the customer may motivate the waiters or the management in that matter. This is because some customers may behave in a weird manner and demand excessively from what is impossible to do to them. Therefore, it is important that the hotel only do what it can do as per its level and rules so that they do not. Therefore, it is important that the customer learns about the level of the hotel or restaurant and only receives its services if it meets your expectation so that both sides are comfortable in the long run (Pablo, 2014). To ensure that this is achieved, the customer should be adequately briefly about the services and all that is available for him or her in that hotel to avoid uncertainties that may arise in the course of stay. However, there are some cohorts of customers that may be termed as witch hunters. Such customers will always not be satisfied and will always falsify any attempt that is aimed at satisfying them (Paul, 2015). They will always make several unmet comparisons and wishes that may not be achieved at that moment. In such circumstances, they will either influence other customers or become a nuisance to them. In such conditions, the management should intervene in a clever manner to avoid any further confrontation that may interfere with the peace of other clients. It is thus important to note that for the customer to feel comfortable during his or her stay at the facility; his or her characters should also be unquestionable to give the workers of that place easy time to serve him or her as per the regulations of the facility.

An important factor that is always considered by tourists visiting big hotels and restaurants is the accessibility. How accessible is the facility? This is important because some customers may wish to come from very far places and if the facility is not accessible, then may have a hard time making their way into such place. Roads, electricity, water etc. are some of the factors that attract the customers and motivate them to return to such facility. Lack of proper roads or muddy roads may make it impossible to move easily hence making the facility look isolated with few daring customers visiting and unless the season is favouring movement, they would easily have their way. There is should be a constant supply of clean water and electricity throughout the day and night so that every activity goes on uninterrupted. In addition, tourist attraction sites and sceneries are some of the things that will never disappear in the minds of people who visited such places. This is the reason why some beautiful hotels are built near places where beautiful sceneries can be found (Kriggler, 2016). It gives the customers opportunity to see things that they may not have seen ever in their life. Most tourists who visit foreign countries usually do so to have experience and see things that are not available in their mother countries and as they do so, they need to get accommodation in hotels and restaurants. These hotels and restaurants must also have attractive features.

References

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Kriggler. (2016). How Beauty encourages tourism. Business Monthly Review, 25-30.

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Passo, E. (2012). Management Insight for customer relationships. Business Daily, IV(5), 15-25.

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Ritta. (2011). Hotel Management in the modern world. Business Daily, III(4), 5-8.

Sambodia. (2015). Tourism and Business management; teamwork fundamentals. Tourism Advice, 20(II), 10-14.

Sara. (2013). Best Comfort for the Inner room. Design, IV(8), 40-50.