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MRD403 Management Of Rooms Division

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Question:

The Reflective Portfolio is a means to review what you have learnt on a weekly basis, how concepts have related to your past experiences, how concepts could be applied to enhance your performance as a hotel leader, challenges and areas of confusion and other thoughts / opinions relating to your weekly learning experience. It is also recommended the unit learning outcomes are reflected upon for each entry.
The Portfolio can be presented as a weekly / topic journal, for example:
Introduction to Front Office
Executive Housekeeping
Effective Inter-departmental Communication
Preparation and Review of Night Audit
Safety and Security
Labour Cost and Staffing
Facilities Management
 
What is your outcome and how can you summarise your learning in relation to this outcome For example: In response to Week 2 Introduction to Front Office, the author has learnt of a number of issues related to hotel service delivery, including but not limited to the value of employee motivation.
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