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Recall a time a customer was dissatisfied from your service. How did you handle their complaints?
What is your favourite part about being a waiter/catering attendant?
What is your knowledge like on wines?
If any guest ordered you some dishes and they found some flies in dish, how will you handle the situation?
Do you have experience in serving desserts?
Will you cross check the orders
What are the trademarks of a high quality food service?
How do you handle a situation if you come to know that one of the Guest's birthday?
Are you comfortable carrying serving plates?
Are you familiar with health and safety regulations?

Catering Attendants / Wait Staff

You are about to recruit staff for positions in a large sporting complex, White Eagle Stadium. The complex hosts national sporting events most weekends throughout the year, and one-off events such as international sporting events, concerts and festivals.

The venue has fast-food outlets scattered around the main and upper concourse, a number of bars and two sit-down restaurant-style dining areas.

All catering staff must be available for shifts on Thursday, Friday, Saturday and Sunday as these are the busiest periods for the stadium. Shifts vary throughout the day depending on the start and finish times of events. Most sporting events are scheduled during the afternoon or evening with one-off events often held in the evening.

It is six weeks before the start of the winter sports season. The venue employs the majority of their staff for the rest of the year at this time. You have one month to complete the recruitment process as the induction program is scheduled to start two weeks before the first match.

Employment records show the venue’s staffing levels for catering attendants (CA) in the fast-food outlets during the same period last year.

  • 120 casual CAs
  • 40 permanent part-time CAs
  • 10 permanent full-time CAs
  • 35 casual concourse outlet supervisors
  • 15 full-time concourse outlet supervisors
  • 60 casual CAs
  • 25 permanent part-time CAs
  • 7 permanent full-time CAs
  • 20 casual concourse outlet supervisors
  • 14 full-time concourse outlet supervisors

Due to the opening of several new fast food service areas, management anticipate a 10% increase from the previous year’s staffing levels for all positions except full-time concourse supervisors.

Catering attendants/Wait staff at this venue is employed under the Hospitality Industry Award 2010 as Level 2, grade 2 food and beverage attendants. Supervisors are Level 5 food and beverage supervisors.

Employment records show the venue’s staffing levels for food and beverage store person (FBS) in the facilities management department during the same period last year.

  • 8 casual FBSs
  • 10 full-time FBSs
  • 3 full-time FBS supervisors
  • 2 refrigeration maintenance (contract)
  • 3 casual FBSs
  • 10 full-time FBSs
  • 3 full-time FBS supervisors
  • 1 refrigeration maintenance (contract)

Management anticipate a 10% increase in casual FBS positions from the previous year’s staffing levels due to extra catering facilities opening and forecasted increase in demand for food and beverage supplies.

A food and beverage store person at this venue is employed under the Hospitality Industry Award 2010 as Level 3, grade 2 store person. Refrigeration mechanics are on a part-time contract for 30 hours per week at a flat $30 per hour, 7 days per week.

The majority of staff in this area are required in the days leading up to events when deliveries of stock are received, processed, stored and transferred to catering and other departments, and on the day of an event.

Job overview

Position title

Catering attendants / Wait staff

Mode of employment

Full time/Part time/ Casual

Department

Catering

Reports to

Concourse outlet supervisors

Date created

30th April, 2017

Position summary

Serving guests at the dining areas, taking orders, cleaning up

Duties and responsibilities

· Serving meals to the guests

· Serving beverages, including alcohol. Must check the guest’s ID to verify the age requirement for purchasing alcohol

· Taking the guest’s order accurately and help them choosing the meal if asked.

· Properly relaying the order in the kitchen

· Asking the guests for a feedback about the meal and if they need anything else.

· Computing the cost and presenting the check.

· Collecting cash or card for billing and returning the card safely to the guest after the billing is done. Returning change if necessary

· Refilling salt, sugar, soft drinks, water, condiments and napkins

· Replacing tableware and linens when required

· Maintaining health, sanitation and safety standards of the workplace

· Excellent attendance and serving in the rush hours and special occasions

· Working on computers

· Ability to communicate with guests and make them comfortable

Organisational contribution

· Salary: $10/hour

· Incentives and bonus: Yes

· Shift hours: 10am – 6pm, 3pm - 11pm

· Working days: Thursday, Friday, Saturday, Sunday compulsory. One off on any other day of the week

· Promotion: Depending on performance, yes

Workplace health and safety

· Use several clean and sanitized utensils for serving

· Rotating tasks to allow changes in activities and postures

· More use of mechanical aids for food processing

· Use of scientific tools for safety and for health benefits, such as ice cream scoops with power grip release

· Use of hygienic gloves

· Cleaning of kitchen surface and floor

· Cleaning of the dining area

· Use of mats on slippery floors

· Wearing right shoes and attires

· Caps and aprons for kitchen staffs

· Taking breaks whenever necessary

· Being trained to use modern machineries

· Checking the working conditions of the equipment regularly

· Use of antibacterial cleaning solutions every time

· Washing hands with sanitizers every time after using restrooms

· Practicing adequate fire safety measures

· Always using properly processed raw food and fresh food

· Maintaining the rules and regulations of health and safety department

Privacy

The employees must always maintain privacy of the guests. This business handles a lot of personal information of the customers, especially for membership, registration, and card information. The employees must be very careful about all these information safe so that no fraudulent activity takes place.

Position review periods

Every three months, the position review of the staffs would take place. The employees must perform their best, because based on the position review; they would get bonus and incentives. If someone outperforms, he or she might get promotion within such short period.

Job overview

Position title

Food and beverage store person

Mode of employment

Full time/ Casual

Department

Food and Beverage

Reports to

Facilities Team Leaders

Date created

30th April, 2017

Position summary

Maintaining and supervising the food and beverage deliveries and stocks, delivering to the catering department.

Duties and responsibilities

· Interacting with suppliers

· Attention to detail regarding the deliveries and standard of the food quality

· Working overtime if required during peak season

· Inventory management

· Organizing the delivery schedules

· Managing shift timings

· Checking the conditions of storage equipment continuously

· Supervising the maintenance

Organisational contribution

· Salary: $9/hour

· Bonus and incentives: Yes, depending on the performance

· Overtime payment: $4/hour

· Shift hours: 8am – 4pm, 12pm – 8pm

· Working days: 6days a week, no fixed off

· Promotion: Yes, depending on the performance

Occupational health and safety

· Exposure to sharp tools

· Exposure to noise and harmful chemicals

· Slippery conditions due to damps inside the storage building

· Exposure to biological hazards due to high level of humidity and harsh environment

· Exposure to extreme heat and cold, causing health problems

· Collision with internal transport equipment, such as containers and forklifts

· Lifting of heavy loads repetitively, that can cause posture injuries

· Working in confined space such as, storage tanks, bins, fermentation tanks, etc.

Privacy

Privacy should be maintained by every store person regarding the list of deliveries, suppliers, payments, mode of payments etc.

Position review periods

The position review period is three months. There will be a performance review of each employee by the managers and supervisors in every three months. Depending on the performance, there will be bonus and incentives. Some might even be promoted to team leaders.

Essential skills

Desirable skills

· Excellent communication

· Strong interpersonal skills

· Team coordination

· Fast learning ability

· flexibility

· Excellent communication

· Interpersonal skills

· Tactfulness and diplomacy

· Computer literacy

Essential knowledge and experience

Desirable knowledge and experience

· Ability to read, write and speak in English

· 2 years of experience of serving guests

· Must be older than 18 years to serve alcohol

· Knowledge of mathematics, English and computer

· Ability to read, write and speak in English

· Minimum 1year of experience of serving

· Must be older than 18 years to serve alcohol

· Knowledge of mathematics, English and computer

Essential personal and interpersonal qualities

Desirable personal and interpersonal qualities

· Excellent communication skills

· Ability to handle customer complaints

· Build a good relationship with the guests by making them feel welcome

· Ability to handle any disagreement in the workplace

· Interest to learn

· Greeting the guests warmly

· Handling the customers complaints tactfully

· Managing any commotion in the dining area

· Asking for feedbacks from the guests to improve the services

Essential qualifications / education / training

Desirable qualifications / education / training

· Food handling certificate

· Basic college graduation degree

· First aid certificate

· Hotel management diploma certificate

· Food science and technology certificate

· Hospitality management certificate

· Hotel and catering management certificate

· Basic graduation

· Vocational training on culinary management

· First aid certificate

Additional notes

Essential skills

Desirable skills

· Customer service

· Relationship with suppliers

· Problem solving

· Leadership

· Team management

· Inventory management

· Attention to detail

· Leadership

Essential knowledge and experience

Desirable knowledge and experience

· 2 years of experience in a food and beverage store

· Experience in handling stocks and deliveries

· Minimum 1 year of working experience

· Experience in handling stocks and deliveries

Essential personal and interpersonal qualities

Desirable personal and interpersonal qualities

· Excellent communication and negotiation

· Handling disputes

· Good relationship with suppliers

· Excellent communication and negotiation

· Tactfulness and diplomacy

· Presence of mind

Essential qualifications / education / training

Desirable qualifications / education / training

· Graduation

· First aid certificate

· Graduation

· Diploma in food service management

· Diploma in inventory management

· First aid certificate

Additional notes

Position name: Catering Attendant/ Wait Staff

Communication and numerical skills

Excellent communication skills

Ability to handle all types of customers

Proficiency in English and local language

Strong numerical skills

Impeccable grooming and presentation

Knowledge of hygiene and safety

Knowledge of basic health and safety factors

Sense of hygiene, such as using clean and sanitized equipment and utensils every time, washing hands after using restrooms

Practicing safety measures using presence of mind

Sense of cleanliness

<insert criteria heading here> kitchen skills

Knowledge of using kitchen tools

Knowledge of basic food preparation and food handling

Basic knife and food preparation skills

Basic order taking and food serving skills

<insert criteria heading here> working flexibility and coordination

Ability to work in a team as well as autonomously

Flexibility to work extra hours or in variable shifts if required

Coordination in the kitchen area as well as in the dining area

Position name: Food and Beverage Store person

Communication skills

Excellent communication skills

Proficiency in English and local language

Negotiation skills with suppliers and delivery managers

Management skills

Inventory management

Supply and delivery management

Tools and equipment management

Team management

Health and safety knowledge

Basic health and safety knowledge

Sense of hygiene especially in food processing and storage area

Working flexibility

Willing to work in flexible shifts

Willing to work overtime if required

Ability to take work pressures

Interview question form

Position: Catering Attendant/ Wait Staff

Interview questions

Desired competency / understanding / standard

Rating*

Recall a time a customer was dissatisfied from your service. How did you handle their complaints?

Ability to handle customer grievances

What is your favourite part about being a waiter/catering attendant?

passion for the job

What is your knowledge like on wines?

good to have some knowledge on which foods go best with which wine for the occasions

If any guest ordered you some dishes and they found some flies in dish, how will you handle the situation?

Presence of mind

Do you have experience in serving desserts?

Variation of tasks handled

Will you cross check the orders

Attention to detail

What are the trademarks of a high quality food service?

Knowledge about food quality

How do you handle a situation if you come to know that one of the Guest's birthday?

Presence of mind, good interpersonal relationship

Are you comfortable carrying serving plates?

Flexibility, enthusiasm

Are you familiar with health and safety regulations?

Knowledge on health and safety rules

Overall rating for questions:

 

U

Unsatisfactory

Applicant is generally unacceptable.

I

Improvement needed

Applicant is deficient or below standard required for the job.

G

Good

Applicant is competent and dependable. Meets job standards.

V

Very good

Applicant clearly exceeds position requirements.

O

Outstanding

Applicant is recognised as being far superior to others.

* Note: insert more rows if necessary to incorporate desired number of questions.

Cite This Work

To export a reference to this article please select a referencing stye below:

My Assignment Help. (2020). Job Specification For Catering Attendants And Food & Beverage Store Persons At White Eagle Stadium. Retrieved from https://myassignmenthelp.com/free-samples/sitxhrm004-recruit-select-and-induct-staff1.

"Job Specification For Catering Attendants And Food & Beverage Store Persons At White Eagle Stadium." My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/sitxhrm004-recruit-select-and-induct-staff1.

My Assignment Help (2020) Job Specification For Catering Attendants And Food & Beverage Store Persons At White Eagle Stadium [Online]. Available from: https://myassignmenthelp.com/free-samples/sitxhrm004-recruit-select-and-induct-staff1
[Accessed 22 July 2024].

My Assignment Help. 'Job Specification For Catering Attendants And Food & Beverage Store Persons At White Eagle Stadium' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/sitxhrm004-recruit-select-and-induct-staff1> accessed 22 July 2024.

My Assignment Help. Job Specification For Catering Attendants And Food & Beverage Store Persons At White Eagle Stadium [Internet]. My Assignment Help. 2020 [cited 22 July 2024]. Available from: https://myassignmenthelp.com/free-samples/sitxhrm004-recruit-select-and-induct-staff1.

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