Challenges And Strategies For Recruitment In The IT Industry: A Case Study Of Microsoft

Write a report about the IT industry as the case study for your report. Identify some of the key challenges for recruiting the workforce for this industry, and recommend strategies to address these challenges. Your report should make reference to factors such as labour supply/demand, organisational image, demographic issues (such as an ageing workforce, generations, diversity etc), as well as recruitment strategies such as employer branding and types of advertising. You should be familiar with concepts outlined in Modules 3, 6, 7 and 8, and related chapters of your textbook Human Resource Management in Australia (5th Ed.) by Kramar et al. 

The report talks about the different challenges which are faced by the company at the time of recruitment process. Employees are the main part of the company without employees no business can work or achieve its goals and targets. The paper talks about the problems and challenges which are faced by Microsoft at the time of recruitment. It is an American multinational company founded in 1975 by Bill gates and Paul Allen. The company is established IN 20,000 locations worldwide. It is one of the largest in IT companies. It is one of the first franchisee which is opened in Iraq. The product which is offered by Microsoft is of high quality but rates are slightly high as compared to other companies.  The company focuses on expanding franchising concept. Microsoft has many outlets in different states and its product is very famous and liked by everyone. This paper covers the challenges which are faced by Microsoft at the time of conducting recruitment process and also the strategies the company should adopt to overcome the problems (Saad, 2013).

Recruitment means the process by which prospective employees can be identified. The recruitment procedure is conducted by human resource team. They only select those people who have the capability to do the work. It is the main part of every business. So it should be done with proper management. The company recruits people when there is any vacancy in the organization. The candidates who is eligible to do work is only offered job by human resource team. Microsoft also have a separate HR team who conducts interviews to select prospective employees. This company only hires people who are qualified enough according to the post (Panczel, 2010). If the process is conducted with proper care then the results can be effective enough and objectives can be achieved easily.  Microsoft is famous for its slogan which is “Where do you want to go today”.  There is higher retention in the IT industry now days. The company follows a set of pattern for recruiting employees in the organization (Magd, 2003). If employees of the organization is efficient enough then the company will not face the problem of achieving targets. The company can easily achieve their goals and targets.  The candidates who are suitable for the post should be given opportunity to work in the company. It is the important task for the company or organization to select efficient candidates.  The company has set of rules for the people who are working in the organization. Most suitable and people who are capable enough should be given job otherwise it will be loss for the company. Employees are the bloodline of the organization (Chang, 2016).

There are many challenges which are faced by the company Microsoft at the time of recruitment and also in the below points some strategies are discussed which should be adopted by the company to overcome that problem.

Microsoft has the largest IT chain and also it is having the highest rate of employment turnover which increases the challenges for human resource management team. There is no stability of employees in Microsoft. The employees who are working in the company leave the job very frequently. It gives negative impact on the image of the company and also company faces many difficulties at the time of recruitment. The question arises in the mind of people who are looking for the job that why people leave the company so early. The reviews which are given by the employees are also considered by the people who are looking for the job. So it creates a negative image of the company in the minds of people (Bingham, 1990).

Challenges in Recruitment process

Microsoft has to focus on the employee turnover rate because entire recruitment process is affected by this. People who are qualified enough to be recruited in the organization is least interested in giving interview just because of the image of the company. Company should focus on conducting campus placement as it can give great advantage to the company. By doing campus placement potential employees can be identified for the organization. They should give focus on freshers so that stability of employees can be maintained in the organization.  The company should give details of job opening or the advertisements in the newspaper so that job seeker can easily find the job requirement in the organization. The main and important element to enhance the stability of employees is that the employees should be given proper environment so that they enjoy their work (Rabinowitz, 1993).

In IT sector there should be some skills that are very essential like way of talking, handling queries, Giving assistance to employees etc. These skills should be there in the person who is employed in the company. The human resource team analysis the qualities or skills in the candidates. The person who meets the requirement is appointed as an employee in the organization. They examine each and every thing in the person and the person who is capable to do work or capable to perform task in effective way is appointed in the organization as an employee. But Microsoft gives less salary to employees. The wages should be given according to the capability and qualification of the person. The people desires to work there where good package are given to them. By this the package or salary problem arises and become challenge for the human resource team at the time of recruitment (Ricker, 1954).

Microsoft should increase the package or salary of the employees who are employed in the organization. The employees should be given the payment of extra work done by them. Also attractive packages should be given to increase the efficiency of the employees. Company also started giving assistance related to medical, dental etc. This all will induce customer to stay in the organization for long time. Three are some issues which are faced by human resource team at the time of recruitment process.  Issues are related with income level, age, and gender. The company also updated their sites by which the job seekers can find job easily by accessing to their site. Also Microsoft has created many social pages by which the job seekers can identify the requirement of job easily. (Richard and allway, 1993).

The people who working in or the employees of Microsoft face the issue of salary. The employees get fewer wages. This decrease the working capacity and desire to work in the organization. The company only focuses and recruits those employees who are willing to work at fewer wages. People only focus on salary. If salary or package offered by company is good enough then people will come to give interview and willing to do work in the organization. So the company should have set pattern of salary to be paid to the employees. There should also be attractive incentives which motivate employees to do their best. If the package is attractive more people are attracted towards the company or organization. Salary or the package plays important role to motivate employees to work for the organization (Healy, 2016).

Recommended Strategy

Microsoft is giving employment to those people who are willing to do work at low wages. The wages should be increased by the organization according to the performance of the employees. The company should introduce some motivational schemes so that people can give their best towards work. Also company should set a different team who can listen to employee’s problems and issues. So that every employee who is working in the organization can work with full dedication and can be satisfied in doing their work. The employees should be only employed when they are satisfied with the salary offered to them (Parker, 2014).

The main focus of today’s generation is on money. They consider money as an important part of their life. They start doing job very early. Some do part time jobs and some do full time jobs. But they only consider money. Where they get high payment they start working there. So by this company face many difficulties. It also gives a negative impact on the working of the company. This creates a burden for both company and recruitment team. Employee work where they feel comfortable so to retain employees in the company attractive incentives should be given to them. Then only the company will be able to achieve its goals and objectives (Grewal and Krishnan, 2006).

As today’s generation change the job very frequently so the companies face many challenges. So to reduce these challenges the strategies should be introduced by the company. The company should provide additional bonus which induce the employees to work in effective manner. The strategy is adopted by Microsoft. This strategy motivates the employees to work in efficient manner (Brown, 1989).

It is concerned with the work done by the worker in the given duration. This creates a serious challenge at the time of recruitment. Microsoft do not provide bonus incentives to the employees if they work overtime and also don’t pay good salary. So it affects the morale of the employees. It gives negative impact on the employees and also the stability of employees is affected by this.  The payment is according to the shifts in which employees work. If the company needs efficient employees and good work then good package should be offered.  If a company satisfies the employees of a company then it is a great achievement as it gives good results. If company employs efficient employees then the company will be able to achieve its goals and objectives (Gupta and lord, 1998).

To overcome these types of problems the company should give attractive package to the employees so that it attracts the people towards the organization. The wages should be given according to the performance of the employee. If they are working extra salary should be offered (Weil, 2011).This enhances the confidence level and induces worker to work more for the organization. By this company can achieve its targets and objectives easily. The timings of the shift should be of 8 to 9 hours. It creates burden on the employees and if the employee is not comfortable then they will leave the job. So to create good working condition it is very important to create good working environment. If all these facilities are given to the employees it will increase the turnover of the company and also increases the capacity of employees (Bonn and Forbringer, 1992).

Labour Supply

There are several problems which are faced by the organization at the time of recruitment. There are many points which should be considered by the company to increase employee retention in the organization. The company should introduce effective ways in which goals and objectives can be achieved by the company. Company should also employ people at high wages according to their capability and qualification. The main point which should be considered by the company is to improve the image of the company because if the image of the company is not good it can give adverse affect on the company. The wages should be set properly so that no question arises in the mind of people related to the wages. Company should not create burden on the employees. Good working environment should be given to employees so that they can enjoy their work and can achieve their goals and objectives of the organization (Sutherland and Galloway, 1981).

Conclusion:

This report gives focus on the recruitment process of Microsoft. For achieving goals and objectives every company needs efficient employees. If there are no better employees then company can face serious issues regarding this. So every company should hire more efficient employees to overcome the problem. This paper also explains about the problems which are faced by the organization at the time of recruitment. There should be proper package of the employees working in the organization. It increases the motivation and satisfaction level of employees working in the company. Attractive incentives should be given to the employees to increase the working capability of employees. This report study the factors and tell the strategies which should be adopted by the organization.

References:

Bingham, L. R. (1990). U.S. Patent No. 4,924,763. Washington, DC: U.S. Patent and Trademark Office.

Bonn, M. A., & Forbringer, L. R. (1992). Reducing turnover in the hospitality industry: an overview of recruitment, selection and retention. International Journal of Hospitality Management, 11(1), 47-63.

Brown, L. G. (1989). The strategic and tactical implications of convenience in consumer product marketing. Journal of Consumer Marketing, 6(3), 13-19.

Chang, K. L. (2013). Combined MCDM approaches for century-old Taiwanese food firm new product development project selection. British Food Journal, 115(8), 1197-1210.

Grewal, D., & Krishnan, R. (2006). Marketing research. Cengage Learning.

Gupta, P. B., & Lord, K. R. (1998). Product placement in movies: The effect of prominence and mode on audience recall. Journal of Current Issues & Research in Advertising, 20(1), 47-59.

Healy, J. (2016). The Australian labour market in 2015. Journal of Industrial Relations, 58(3), 308-323.

Magd, H. (2003). Management attitudes and perceptions of older employees in hospitality management. International Journal of Contemporary Hospitality Management, 15(7), 393-401.

Panczel, Z. T. (2010). FRANCHISING AS A MODEL IN FAST FOOD INDUSTRY. Annuals of DAAAM & Proceedings.

Parker, SK 2014, 'Beyond motivation: Job and work design for development, health, ambidexterity, and more' Annual Review of Psychology, vol. 65, pp. 661-691. 

Rabinowitz, H. K. (1993). Recruitment, retention, and follow-up of graduates of a program to increase the number of family physicians in rural and underserved areas. New England Journal of Medicine, 328(13), 934-939.

Richard, M. D., & Allaway, A. W. (1993). Service quality attributes and choice behaviour. Journal of Services Marketing, 7(1), 59-68.

Ricker, W. E. (1954). Stock and recruitment. Journal of the Fisheries Board of Canada, 11(5), 559-623.

Saad, SK 2013, 'Contemporary challenges of human resource planning in tourism and hospitality organizations: A conceptual model', Journal of Human Resources in Hospitality & Tourism, vol. 12, no. 4, pp. 333-354. 

Sutherland, M., & Galloway, J. (1981). Role of advertising: Persuasion or agenda setting. Journal of Advertising Research, 21(5), 25-29.

Weil, D. (2011). Enforcing labor standards in fissured workplaces: The US experience. The Economic and Labour Relations Review, 22(2), 33-54.