1. Discuss the importance of knowledge management in an organisation. Describe the technologies that can be used to support knowledge management.
2. How is data analytics different from text analytics? Give three examples where data analytics is very useful for supporting business operations.
3. What is the difference between a knowledge-based decision support system and a decision support system? Provide three examples on the application of knowledge-based decision support systems for supporting organisations.
4. What are the three service models that provide the foundation to service-oriented DSS? Provide three examples of the three service models in organisations.
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